Buy with confidence as office of fair trading approves selling practices of Sandbach Carpet Centre
Sandbach Carpet Centre is celebrating approval of their selling practices by the Office of Fair Trading, the consumer affairs champion. OFT approval means the Sandbach Carpet Centre wil be using a new consumer Code of Practice which will take all the worry out of buying a carpet.
Launched by the Carpet Foundation, the UK carpet industry's trade association, the OFT Approved Code has been exclusively adopted by over 1000 independent retailers, known as Registered Specialists, nationwide. Shop at Sandbach Carpet Centre and you are assured of:
- Impartial and expert advice
- Written terms of business - so cinsumers know where they stand
- Written quotations - so no nasty surprises
- Deposit protection - the order will be fulfilled at agreed cost
- Extended guarantees from Carpet Foundation manufacturers
- Cancellation of orders on 'reasonable' grounds
- Agreed complaints resolution procedures
- Free conciliation - peace brokering should problems arise
- Low cost arbitration - £55 each for the retailer and consumer
- Ongoing independent monitoringg to ensure compliance with an independent disciplinary panel to ensure the Code is effectively enforced
The Code launch is backed by a £500,000 press advertising campaign, which features real retailers, in home interest magazines.
Mario Lanza said: "Carpet is a complex and infrequent purchase and choosing the right retailer is more important than what product is bought. The Office of Fair Trading only approves Codes that have proved effective in safeguarding and promoting consumers' interests beyond the basic requirements of the law.
Office of Fair Trading approval is the perfect way for Sandbach Carpet Centre to tell consumers in Sandbach that we can be trusted. It enhances my offer and takes the worry out of the purchase for consumers. It will give me the edge."